The information listed here is, of necessity, condensed. Detailed specifications or other
technical assistance is provided upon request when available.
Merchandise shipped is carefully packed or pre-packed by our suppliers in compliance with
carrier requirements. Claims for loss or damage in transit must be noted on the freight
bill or carrier's receipt and signed by the carrier's agent. Failure to do so will result
in the carrier's refusal to honor the claim. Please check your order immediately for
concealed damage and compare packing list to shipped items. To process claim, please
reference our invoice number. All shortage claims must be made within 24 hours of receipt
Your satisfaction is important to us.
Customers should inspect merchandises immediately upon receiving. Customer should refuse
any shipment if the packaging appears to be damaged. Call your Local IPWorldTV
distributor to report the refusal and place another order. Upon opening packages, if
missing and/or damaged items are found, Customer should file for claim within 7 days by
calling IPWorldTV customer service at 1-949-600-7100 After seven days it is assumed that
the equipment to be received in GOOD CONDITION and no damage claim would be accepted.
Defective items ("D.O.A") “Damage on Arrival” received within 30 days of purchase date
will be repaired or replaced with new equipment, provided the following conditions are
If you have any problems, call IPWorldTV for a return merchandise authorization (RMA)
number. Returned goods must be in the original box accompanied by all of the original
equipment and documentation. All returned merchandise must be sent freight pre-paid.
Unauthorized returns will not be accepted. Refund request will be granted only to goods
returned within 30 days of the original purchase date. A $40.00 restocking fee plus
shipping charges may apply to all orders. Special order, non-stocking items cannot be
returned. Any item returned in less than new condition will be subjected reconditioning
fee as determined solely by IPWorldTV. Also any receiver authorized for programming is
subject to additional charges.
A returned authorization (RMA) number has to be obtained from our service department and
appears on the outside of the package. Unauthorized returns will not be accepted.
1 - Equipment is received in original condition and in original box accompanied by all
original documentation and accessories. Units received incomplete will be returned in
2 - A copy of the original invoice is enclosed as proof of purchase. Items received
without proof of purchase will be charged a $5 Proof of Purchase Search Fee for each
item. A $25 checkout fee will be charged for items found to not to be defective. D.O.A
returns will not be permitted after 30 days from original purchase date. Defective
equipment must be returned before replacements can be shipped.
All of our products are covered by the manufacturer's warranty only. Most manufacturer
warranties are for a minimum of one year. Please note that all manufacturer warranties,
either expressed or implied, are direct from the manufacturer to the end user. Products
that are out-of-warranty are subject to a repair service fee (+ local tax). Out-of-
Warranty Products will be shipped to Local IPWorldTV Distributor and replaced with a
refurbished/new unit at IPWorldTV’s discreation. The Manufacturer warrants that the
Products will be free from defects in materials and workmanship under proper
installation, use, and service for a period of one year from the date of purchase. No
other warranty is made with respect to the Products or to accessories or parts not
supplied or manufactured by the Manufacturer. This warranty shall not apply to any
Product or part thereof which has been subject to accident, negligence, alteration,
abuse, or misuse. The Manufacturer further warrants that the Software will perform
substantially in accordance with this User Manual in the computer environment specified
by the Manufacturer; that it conveys a valid license to use the Software.
Any equipment reported defective within the first month of the purchase will be replaced
under Warranty. In this case, IPWORLDTV will send the replacement unit to customers and
request customer to return the defective equipment to IpworldTV local Distributor office
within a month. IPWorldTV may issue a credit for the unwatched days during exhcnage
process limited to $15.00 maximum.
In the event of a defect in any Product or component, the IPWorldTV will, at its option,
(a) repair the defective Product or component, or (b) replace the defective Product or
component, or (c) refund so much of the purchase price as the Buyer has paid for the
defective Product. The Buyer shall not return any Product or component to IPWorldTV
without the an RMA number and/or telephonic consent. IPWorldTV shall ship any repaired or
replaced Product or component to the Buyer for reinstallation in accordance with the
Manufacturer's written instructions.
CLOSING YOUR ACCOUNT
You may inactivate or modify services you receive, or cancel your account, by notifying
IPWorldTV Customer Service. Your notice becomes effective when received by us. If you
cancel your account, you are still responsible for payment of all outstanding balances
accrued through the date of cancellation as well as the cancellation Fee(s). IPWorldTV
will credit your final statement for any amounts prepaid or paid in advance by you, with
the exception of non-refundable payments. If you do not pay in full the amount due on
your final statement, any outstanding balances will continue to accrue Administrative
Late Fees and other charges as permitted by law and will be followed by legal actions in
order to collect the balance. If you have signed an annual service agremeent and gain
special discounts and benefits, you will be liable to pay back the benefits and or
discounts if you break the agreement earlier than the committed date.